Refund & Cancellation Policy

1. Overview

At Sellixa, we are committed to delivering exceptional results. This policy outlines our refund and cancellation terms for our various service offerings.

2. Revenue-Share Services

No Upfront Payment Model

For our revenue-share partnership model where we invest our resources upfront:

• No refunds are applicable as there are no upfront payments from clients
• Revenue-sharing terms are defined in individual partnership agreements
• Either party may terminate the partnership as per the terms in the service agreement

3. Fixed-Fee Services

For services purchased at a fixed fee (consulting, development, or other paid services):

Before Work Begins

• Full refund available if requested within 48 hours of payment and before any work has commenced
• Refund will be processed within 5-7 business days to the original payment method

After Work Has Started

• No refunds once project work has begun and deliverables are in progress
• Partial refunds may be considered on a case-by-case basis for work not yet completed
• Refund amount will be calculated based on work completed vs. total project scope

After Delivery

• No refunds after final deliverables have been provided and accepted
• Minor revisions included as per service agreement terms
• Major scope changes require additional payment

4. Cancellation Policy

Client-Initiated Cancellation

You may cancel services by providing written notice via email. Upon cancellation:

• You will be charged for work completed up to the cancellation date
• Any advance payments will be adjusted against completed work
• Remaining balance (if any) will be refunded within 5-7 business days
• All intellectual property rights for incomplete work remain with Sellixa

Sellixa-Initiated Cancellation

We reserve the right to cancel or terminate services if:

• Client fails to provide required information or materials within agreed timelines
• Client breaches the Terms & Conditions
• Client engages in abusive or unprofessional conduct
• Project requirements are misrepresented or unfeasible

In such cases, any advance payment will be adjusted for work completed, and the remaining balance will be refunded within 5-7 business days.

5. Refund Timeline

6. Non-Refundable Items

The following are non-refundable:

• Third-party costs (domain registration, hosting, premium plugins, licenses)
• Consultation fees after the consultation has been delivered
• Completed deliverables that have been approved and accepted
• Rush fees or expedited service charges
• Subscription or recurring service fees for the current billing cycle

7. Modifications and Scope Changes

Significant changes to project scope after work has begun may require additional payment. Such changes will be documented in writing with revised pricing before proceeding.

8. Dispute Resolution

If you're unsatisfied with our services or have concerns about a refund:

• Contact us immediately at support@sellixa.com
• We will review your case within 48 hours
• We aim to resolve all disputes amicably and fairly
• If resolution cannot be reached, the matter may be escalated as per our Terms & Conditions

9. Payment Gateway Policies

Refunds are subject to the terms and conditions of our payment gateway providers (Razorpay, Stripe, etc.). Transaction fees charged by payment gateways are non-refundable.

10. Force Majeure

We shall not be held liable for delays or inability to perform services due to circumstances beyond our reasonable control (natural disasters, pandemics, government restrictions, etc.). In such cases, timelines may be extended, and refunds will be assessed on a case-by-case basis.

11. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For refund requests or questions about this policy: